Shipping Policy

Shipping policy

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. All delivery times are estimates, but some deliveries may take a little longer than usual due to COVID-19.

 

Shipping option

Estimated delivery time

Price

Standard Shipping (0-1kg)

  • Melbourne: 2–5 business days
  • Interstate: 3–6 business days

$8.90

Standard Shipping (1kg+)

  • Melbourne: 2–5 business days
  • Interstate: 3–6 business days

$12

Express Shipping

Next day delivery

$15

International Shipping

 

Shipping charges for your order will be calculated and displayed at checkout. All delivery times are estimates, but some deliveries may take a little longer than usual due to COVID-19. 

Shipping option

Estimated delivery time

Price

International Shipping (No Tracking)

5-21 business days

$17

International Shipping (Tracking)

5-21 business days

$25

Internation Shipping (1kg+)

5-21 business days

$25

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. CACTEI is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at hello@cactei.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@cactei.com with your order number and a photo of the item’s condition. 

If you have any further questions, please don't hesitate to contact us at hello@cactei.com.